Refund policy

Return, Refund & Cancellation Policy

At Tahsha Stores, customer satisfaction is important to us. Please read our policy carefully before placing an order.

Order Cancellation

Orders may be canceled within 12 hours of placing the order and will be eligible for a full refund.

If an order is canceled after 12 hours of placement, the customer will be eligible for a 70% refund of the total order amount, while 30% will be retained to cover processing, handling, and administrative costs.

Cancellation requests submitted after the order has been shipped may not be eligible for cancellation.

Returns

We do not accept returns once an order has been processed and shipped. By placing an order, you acknowledge and agree that all sales are final after shipment.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 24 hours of delivery at tahshastores@gmail.com.

To investigate and process any claim, customers must provide:

  • Clear photos of the item received.

  • Photos of the packaging and shipping label.

  • An unedited video of the package being opened.

Failure to provide the required evidence may result in the claim being denied.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

  • Sale or discounted items.

  • Gift cards.

  • Customized or personalized products.

  • Personal care products.

  • Any item showing signs of use, wear, alteration, or damage caused after delivery.

Exchanges

We do not offer direct exchanges. If an item qualifies for replacement due to damage, defect, or fulfillment error, we will provide instructions after reviewing the claim.

European Union Customers

If applicable law requires a cooling-off period for customers located in the European Union, those rights will apply only to the extent required by law. However, customers should contact us immediately upon receiving their order to discuss eligibility.

Refunds

Refunds are available according to the following conditions:

  • Orders canceled within 12 hours of placement are eligible for a 100% refund.

  • Orders canceled after 12 hours of placement are eligible for a 70% refund of the total order value.

  • No refunds will be issued for delivered products unless the item is damaged, defective, or incorrect and meets the claim requirements outlined above.

  • We do not accept returns for change-of-mind purchases.

If a refund is approved, it will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.

For any questions regarding cancellations or refunds, please contact us at tahshastores@gmail.com.